Technology & Innovation Forum

About this event

San Diego Business Chamber's Innovation & Technology Forum is an environment for business owners and leaders to discuss topics directly affecting them and share current challenges and best practices in a collaborative environment while gaining essential knowledge on topics centered around innovation and technology.

Topic: The Enterprise AI Playbook for Small Businesses - What to Borrow, What to Skip, and Where to Create an Edge

Speaker: Milad Love, Business Transformation Consultant, IBM

Milad is a Business Transformation Consultant at IBM, where he helps organizations translate technology priorities into practical, measurable change. With over 15 years across public sector, industrial, telecommunications, and other regulated environments, he combines program leadership, technology transformation, and a human-centered approach to adoption.

At IBM he supports cloud transformation, application modernization, process automation, and generative AI use-case enablement. Working alongside business leaders, technical teams, and end users to clarify workflows, align around outcomes, and build the operating discipline needed to deliver complex initiatives responsibly.

He is especially focused on how businesses can use AI to reduce friction, strengthen customer and employee experiences, and create value without losing trust, accountability, or the expertise that makes their business distinctive.

Topic Summary:

AI can create real value for small and medium-sized businesses but only when it ties to a real workflow, trusted information, and clear human accountability. In this practical, non-technical session, Milad translates enterprise AI lessons into a proportionate playbook for business owners and leaders.

Attendees will get an overview to:

• Identify a high-value workflow worth automating

• Decide what AI assists with and what stays with people

• Protect sensitive information and set practical guardrails

• Leverage small-business advantages: speed, customer knowledge, specialization

Participants leave with a highlevel 30–60-90 day plan: pick one workflow, name an owner, set a guardrail, measure one outcome.

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Disclaimer: Portions of this program may be filmed and/or photographed. By attending, you consent to its unrestricted use, as deemed appropriate by San Diego Business Chamber. Click here to see our complete Notice of Filming and Photography.